Manitoba Hydro report looks into performance, customer satisfaction

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Manitoba Hydro has released its third annual Environmental, Social, and Governance (ESG) Report, highlighting the Crown Corporation’s progress in providing safe, reliable, and sustainable energy to Manitobans.

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“We know that every Manitoban has an interest in the activities and actions we undertake as the province’s largest energy supplier,” said Scott Powell, Manitoba Hydro’s director of corporate communications. “Our goal is to lead as an environmental steward, a progressive and fair employer, and an active contributor to our province’s social fabric and economic growth.”

The report, covering the fiscal year from April 1, 2023, to March 31, 2024, outlines Manitoba Hydro’s ESG efforts, including employee contributions and year-over-year progress.

“This year’s report once again features the many varied contributions our employees have made to deliver on that goal,” Powell added. “As Manitobans serving Manitobans, each employee has a vested interest in how the work we do contributes to our province every day, now and into the future. Our ESG report demonstrates our transparency and commitment to ethical and environmental responsibilities.”

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Key highlights from the report

People

• 99% of employees completed ethics training
• 257 students joined our workforce for a summer placement
• more than $109,000 provided in scholarships and bursaries to students across Manitoba
• 76% of residential customers reported they are satisfied with Manitoba Hydro’s overall service
• 93% of customers satisfied with field service
• 76,885 line locates completed
• 1,094 loans representing $4.48 million provided to customers through our Energy Finance Plan
• 2,810 loans worth $14.02 million provided through the Home Energy Efficiency Loan to customers for qualifying upgrades

Environment

• Leader in Sustainability Award bestowed for our battery recycling efforts
• Pileated woodpeckers added to protected species, may be nesting in our poles
• Leader in Sustainability Award in 2023, in recognition of the effort we made to help divert 2,475 kilograms of batteries from Canadian landfills
• 74 metric tons of paper recycled through our Official Records Destruction, Confidential Shredding and T.R.I.M programs
• 37.9 metric tonnes of electronic equipment donated for re-purposing or recycling (e-waste) through the Computers for Schools Manitoba program
• more than 75,000 litres of waste oil was collected and recycled
• more than 98 metric tons of industrial non-hazardous materials were recycled

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Community

• Advanced mobile leak detection increases customer safety
• Manitoba Métis Federation and Manitoba Hydro announce revitalization agreement
• 66% of residential customers are satisfied with Manitoba Hydro’s Safety Education
• 4,748 grade five and six students across 94 schools reached province-wide with electrical and natural gas safety messaging
• more than $1,101,000 in combined employee and payroll donations
• more than $23,000 donated to 32 employee-championed events and $6,400 to 16 volunteer grants
• almost $500,000 contributed to sponsorships of events and activities across Manitoba

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